| 📦 Delivery Policy We strive to bring a piece of our artistry into your home as safely and quickly as possible. Processing Time: Since many of our items are handcrafted, please allow 3–5 business days for order preparation. Custom or bespoke orders may take longer; timelines will be communicated at the time of purchase. Shipping Areas: We currently deliver across the UAE. For international shipping inquiries, please contact us directly. Delivery Charges: Flat rates apply based on location within the UAE. Orders above a certain value may qualify for free delivery. Tracking: Once your order is dispatched, you will receive a notification via email or SMS with the estimated arrival time. 🔄 Return & Exchange Policy At Gruzin Handicraft Works, we take pride in our “Handmade” nature. Slight variations in color, texture, and finish are not flaws—they are the soul of the work. Eligibility: Returns or exchanges are accepted within 7 days of delivery. Condition: Items must be unused, in their original packaging, and accompanied by the receipt. Non-Returnable Items: Custom-made, personalized, or “Final Sale” items cannot be returned or exchanged. Process: To initiate a return, contact us at gruzin9981@gmail.com. Please note that the customer is responsible for return shipping costs unless the item arrived damaged. 🛡️ Warranty Policy We stand behind the quality of our craftsmanship. Coverage: We offer a 6-month limited warranty against manufacturing defects. This covers structural integrity and material flaws. Exclusions: This warranty does not cover: Normal wear and tear. Damage caused by improper cleaning or maintenance. Accidental damage (drops, spills, or exposure to extreme heat/moisture). Claim: If you believe your item has a defect, please email us a description and clear photos of the issue. 🌐 Website Policy (Terms of Service) By using our website, you agree to the following: Product Accuracy: We make every effort to display our products as accurately as possible. However, due to the nature of handicrafts and digital screen settings, we cannot guarantee an exact color match. Intellectual Property: All designs, images, and content on this site are the property of Gruzin Handicraft Works. Unauthorized reproduction is prohibited. Privacy: We value your privacy. Your contact details (email, phone, and address) are used strictly for order fulfillment and internal marketing and will never be shared with third parties. Pricing: All prices are listed in AED. We reserve the right to change prices or discontinue products without prior notice. 📍 Contact Information For any questions regarding these policies, please reach out to us: Address: Art Tower, Al Raffa, Dubai, UAE Phone: 0582895604 Email: gruzin9981@gmail.com |